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How to get the best out of us

We work with SME’s and big businesses to provide human resources and payroll support and solutions. We can provide internal support or a fully outsourced solution.

We also work with individuals to navigate various employment challenges faced as an objective third party.

Our coaching and mentoring for HR professionals is also incredibly popular.
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In order for you to understand how to work with us, here is an outline, a general plan explaining how we would approach your project, whatever it may be.
  • Step 1: Agreeing the scope

    We will charge a set fee or fee for service for any job, and to do this, we need to be able to agree a definite scope of work before we start.

    What I need from you, is to be completely clear on what your objectives are. What are you trying to solve by engaging us. We can then advise on the best path to achieve your desired outcomes.

    It’s also great if you have a budget in mind and that you share that. No point in us recommending a Ferrari if your affordability is closer to second hand hatch back!
    Put simply, we will ask a fair few questions so we can make a proposal as accurate as possible. I prefer to do this face to face where possible.
     
  • Step 2: Proposal

    Depending on the size of the project, we will send you a quotation or proposal outlining the details of the job with comprehensive pricing that is all inclusive. I ensure my costs are displayed in a ‘shopping list’ style, so you can pick and choose elements.
     
  • Step 3: Timings

    We are often booked up well in advance, so the sooner you can brief us and sign off on my proposal the better! We can, of course, squeeze in jobs here and there. We will do our very best to meet your deadlines. Once we provide you with a delivery date, we will stick to it. Turnaround times will vary depending on the job and we do deliver quickly and thoroughly!
     
  • Step 4: Meetings

    Generally, I don’t charge for any meeting time.

    If you’re someone who likes to go through each stage face to face, please let me know at the outset so I can build this into costs. Meetings will be charged at an hourly rate; travel time and costs will be in addition.
     
  • Step 5: Your review and feedback

    Remember it’s your project. We will be checking in with you constantly to ensure we are meeting your expectations. Your job is, to be honest and timely with your feedback. The more effort we both put in the better the end product will be.
     
  • Step 6: Final payment

    When the job is complete, we’ll invoice you the final amount.
     
  • Step 7: Happy Campers!

    At the end of the project, we should both be happy campers. I ask all my clients for testimonials to feature on my website, as there’s nothing like a good recommendation.

Contact Us

Are you ready for the next phase of the people journey in your organisation or you individually need something we could help with? If you need an HR partner, people specialist, or speaker on HR related topics, then please get in touch with us, we would love to hear from you.

Fill in the contact form or if you prefer, call Mel directly on +61 (0) 409 032 647.
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